The simplest way is to help determine the best choice of skincare line for the condition of your skin is to review the details on the following two Regimen Charts: Naturally Timeless and the Marine Organics. To provide moisture to youthful looking skin: apply the Face & Neck Gel morning and night. For skin that requires more moisturizer apply the Face & Neck Gel followed by the Day or Night Cream. For skin beginning to show the signs of aging apply the Face & Neck Gel, followed by the Lifting Serum and the Day or Night Cream.

ECOCERT® is a highly credible organization in Europe setting the standards for natural and organic cosmetics for consumers. We are proud to be one of the few North American companies marketing ECOCERT® certified organic personal care. The ECOCERT certification means that Norwex organic personal care products are free from the following: Mineral oils and silicon, emulsifiers such as PEG (polyethylene glycol), viscosity controlling agents such as carbomer, preservatives such as phenoxyethanol, parabens or formaldehyde releasers, synthetic perfumes, synthetic dyes, synthetic solvent such as propylene glycol. All Swiss Alpine plants used by our producers in Israel are approved and certified by Bio Suisse.

The Norwex Crystal Deodorant is made from crystallized natural mineral salts which kill odor causing bacteria. It contains no harmful chemicals, oils, perfumes or emulsifiers. It's just pure and natural! To use simply wet the crystal and generously apply to underarm area.

Rinse the Crystal Deodorant after each time you apply it. If the odor does not go away, dilute a little Odour Eliminator and rinse the Crystal Deodorant using this solution, which will help to break down the odor.

At Norwex we are proud of our unique, high quality microfiber and want you to be as thrilled as we are with the product.  We are happy to assist you with any item that did not meet your expectations.  Our 2-year microfiber warranty covers any problem you may encounter outside of normal wear and tear.  If you are not pleased with how a microfiber product has worn or performed you may contact your Consultant to have the item replaced, at no additional charge, through Norwex Customer Service Returns.

Microfiber cloths are environmentally friendly. They may reduce the consumption of cleaning chemicals in your home up to 90% while at the same time reducing your exposure to toxic fumes. This can make a big difference for anyone with allergies and chemical sensitivities. Microfiber cloths are very durable and can withstand the rigors of everyday use.

Norwex microfiber is a blend of polyester and polyamide. This fiber is 1/200th the size of a strand of human hair. When this high-quality microfiber is combined with the right knitting process, it creates an extremely effective cleaning material. This material can hold up to seven times its weight in matter. Used dry the static effect created enhances the microfiber’s ability to attract dirt and dust particles. As you lightly wipe the surface, the microfiber attracts and draws up even the smallest particles of dust, trapping them in the fibers. Used wet the microfibers work together to give an excellent cleaning effect. Wet, wring and wipe away dirt and debris from all washable surfaces. For spot removing, spray water on the surface being cleaned. Norwex microfiber is backed with an exceptional Warranty of 2 years or 500 washings.

Our antibacterial microfiber is one of the most innovative products in the industry! Norwex has developed a unique technology that combines an antibacterial silver-based agent with our microfiber. The antibacterial agent is actually embedded inside the tiny microfiber. The agent is solely designed to inhibit bacterial odor, mold, and/or mildew growth within the cloth.

Why is the antibacterial agent in Norwex Microfiber an important feature?

The silver antibacterial fiber has self purification properties. The agent is solely designed to inhibit bacterial odor, mold, and/or mildew growth within the cloth.

China is known to be a world leader in the textile industry. Some of the best and comprehensive home textile and microfiber production in the world is from China.

If you are going to create the best microfiber in the world you go to the best microfiber manufacturers.

Norwex owns the factory in China and has a very strict quality control system in place.

Norwex China is committed to follow the guidelines of the UN Global Compact on how they treat and manage staff involved in the production of microfiber, including our suppliers.

All factory staff members are Norwex employees and enjoy all the benefits associated with being part of the Norwex Team.

Norwex has stringent requirements, which control everything from the raw material requirements to conformance levels and each production is evaluated strictly according to our standards.

Testing is continuously done to ensure a quality product.

Any microfiber product not meeting Norwex standards are recycled.

• Slightly dirty microfiber can be washed with Norwex Dishwashing Liquid under warm running water and used again before laundering. Rinse thoroughly after washing and air or machine dry.
• Cloths that have been used heavily should be laundered using a Norwex laundry detergent, which contains no fillers, after each use.
• For tough stains, please pre-treat with Stain Remover or use Microfiber Cleaner Laundry Booster.
• Do not use bleach, fabric softeners or dryer sheets when laundering microfiber as these additives coat the fibers and reduce their ability to clean effectively.
• Do not wash cloths in boiling water, instead place cloths in hot water and follow proper washing and care instructions.
• Launder dark colors separately.
• Between launderings, use our Rubber Brush to remove dirt from dry Mop Pads, Entry Mat and EnviroWand®.
• When using on easily scratched surfaces such as brushed stainless steel, first test Norwex Microfiber on an inconspicuous spot.
• Do not use microfiber (except Norwex Optic Scarf and Tech Cleaning Cloth) on anti-glare surfaces.

The Norwex cleaning system, cloths, floor care, personal care etc can be used most anywhere cleaning is required – home, office, vehicles, recreation equipment and even personal care.

Microfiber cloths may smell if the proper care instructions are not followed or if the water in your home or office is hard and high in mineral content. Only use environmentally friendly soaps without fillers when you are laundering to prevent the microfiber pores from being clogged and causing odor. If your cloths smell, then we recommend washing them in hot water or soaking them overnight in Norwex laundry detergent and washing in hot water. We no longer recommend boiling Norwex microfiber.

Our antibacterial microfiber containing BacLock® removes up to 99% of bacteria from a surface when following proper use and care. The silver antibacterial fiber has self purification properties. The agent is solely designed to inhibit bacterial odor, mold, and/or mildew growth within the cloth

Our antibacterial microfiber is one of the most innovative products in the industry! Norwex has developed a unique technology that combines an antibacterial silver-based agent with our microfiber. The antibacterial agent is actually embedded inside the tiny microfiber. The agent is solely designed to inhibit bacterial odor, mold, and/or mildew growth within the cloth.

Why is the antibacterial agent in Norwex Microfiber an important feature?

The silver antibacterial fiber has self purification properties. The agent is solely designed to inhibit bacterial odor, mold, and/or mildew growth within the cloth.

• Removes up to 99% of bacteria from a surface when following proper use and care
• Contains BacLock® an antibacterial agent for self-cleansing purposes only
• Helps eliminate the need for paper towels and chemical laden cleaners
• Significantly reduces the use of costly cleaning products
• Ultra-thick and absorbent to pick-up and hold more dust, dirt and debris than other cleaning cloths
• Holds several times its weight in water
• Made of more than 10 million feet of microfiber for more effective cleaning power

OEKO-TEX® is the world’s best-known certification for product quality excellence in the textile industry.

The STANDARD 100 by OEKO-TEX label is perfectly aligned with the Norwex Mission and certifies that every component of the product—from yarn, thread, dye and trim to buttons, elastic and zippers—has been tested and found to be free of harmful substances; so in essence, it is harmless to human health and will not release harmful substances into the environment.

Yes. It is called STANDARD 100 by OEKO-TEX. The Norwex products listed below are certified under Class 1, which has the most stringent OEKO-TEX criteria. Products meeting the criteria of Class 1 also meet the criteria of Classes 2 and 3.

Each OEKO-TEX-certified product must meet the rigorous global STANDARD 100 criteria. Products undergo independent third-party testing, which occurs in Germany as per the standard developed by OEKO-TEX, and takes into account numerous regulated and non-regulated substances that may be harmful to human health. Test parameters include substances banned or regulated by law, plus unregulated substances that are known to be problematic. In many cases the limit values for the STANDARD 100 by OEKO-TEX label go beyond national and international regulatory requirements. The current version of the STANDARD 100 by OEKO-TEX criteria can be found on the official website www.oeko-tex.com/en/apply-here/standard-100-by-oeko-tex.

All products submitted so far have received OEKO-TEX certification.

You will begin to see the certification symbol on:

• 3-in-1 Car Mitt 
• Baby Bib Set
• Baby Hooded Towel Set
• Bath Mats
• Bath Towels
• Body and Face Packs
• Counter Cloths
• EnviroCloths
• Hair Wraps
• Hand Towels
• Kids EnviroCloth
• Kitchen Cloths
• Kitchen Towels
• Microfiber Variety Pack
• Stainless Steel Cloth
• Textured Kitchen Cloths
• Textured Kitchen Towels
• Travel Pack Window Cloths

We are taking a phased approach with OEKO-TEX certification. Testing is ongoing for the remainder of our microfiber products, and we will post updates as more products receive certification

Products normally ship within 48 hours and arrive within a week to ten days once the party is closed by the Consultant

Your Consultant will bring a variety of products to the party. If there is a particular product you want your guests to experience, be sure to tell your Consultant in advance.

No. Consultants will come to your party at no charge, however you may elect to serve light refreshments of your choice.

Simply visit our Find a Consultant and enter your zip code.

Work with your Consultant and they will help you send out a save the date, invitations and reminders.

Yes! Your Consultant will explain how any guest unable to come to the party, can shop online and award you credit toward your party. Be sure to talk with your Consultant about this to ensure proper ordering steps are followed.

You and your guests will have fun while experiencing some of the most innovative products in the world today. You will learn how Norwex cleaning and personal care products are helping to create a cleaner, healthier environment all while saving you time and money.

You can host a Norwex party anywhere. Home, conference room, club rooms, church meeting halls or employee lunch rooms. Wherever you gather, you can host!

Certainly! Co-hosting with one or two of your friends is a great way to share Norwex with everyone while sharing the Host benefits.

No, the Host program is available to your Hosts at no cost to you! Norwex provides this incredible business building program for you!

You earn income with Norwex in several ways:

You are paid at the point of sale. When you hold a Norwex party with a Host, you receive 35% commission at the time of the sale and your Host will receive benefits for hosting the presentation.

Earn monthly commission as you grow, develop, and train your team. See the Leadership Success Program under Join My Team for more information.

Eligible to earn monthly incentives available to Consultants.

Eligible to earn annual incentive trips and prizes. 

No, the Host program is available to your Hosts at no cost to you! Norwex provides this incredible business building program for you!

There are many ways you are provided with support:

• I will be happy to spend time with you to answer any questions and help you launch your business.
• You will receive instructions in your Starter Kit that will give you training as well as a demonstration of a Norwex party.
• You will receive a New Consultant Information and New Consultant Guide in your Starter Kit that will walk you through 5 easy steps to get your business started.
• A series of weekly and monthly webinars are available to you at each step of your New Consultant journey. You can access registration information on the Events calendar. Visit TheResource.Norwex.com.
• A live New Consultant Training webinar is available to you monthly. You will be able to register and participate in this monthly call as a new Consultant.
• Monthly training webinars conducted live for all Consultants to register and participate in.
• Corporate sponsored regional meetings held throughout the year open to all Consultants.
• Annual Conference held to support all Consultants.

To remain an Active Consultant with Norwex you must place at least $250 in sales within a three month calendar cycle.

You can sell Norwex products in a variety of ways:

It is recommended that you sell products in a home party atmosphere. This is where you will not only sell product, but book future presentations and generate interest in the business opportunity with others.

One-to-one sales with customers.

Fairs, expos, trade shows, home shows, etc. 

No, selling on any online auction site is strictly prohibited by Norwex.

No there are no hidden fees when you are a Norwex Consultant.

You are able to simply place orders at your convenience online through your Norwex Consultant Office site.

Yes, The Norwex Consultant Office Plus is available to all Norwex Consultants for a monthly subscription of $9.99. The Consultant Office Plus comes complete with your personalized website with online shopping and the Ripple Effect Customer eNewsletter to assist you in maintaining contact with your customers and growing a successful business.

Norwex backs its commitment to quality with a 60 day, 100% satisfaction Guarantee. If for any reason you are unhappy with your purchase, simply return the item within 60 days from the date of purchase and you will receive a refund, less the shipping fees. Norwex will also replace or exchange any merchandise you receive that is damaged or defective to your complete satisfaction with a receipt.

Your Norwex Consultant will be happy to help you with your return accompanied with your receipt.

At Norwex we are proud of our unique, high quality microfiber and want you to be as thrilled as we are with the product.  We are happy to assist you with any item that did not meet your expectations.  Our 2-year microfiber warranty covers any problem you may encounter outside of normal wear and tear.  If you are not pleased with how a microfiber product has worn or performed you may contact your Consultant to have the item replaced, at no additional charge, through Norwex Customer Service Returns.

Always dry mop with the Dry Mop Pad or Dry Superior Mop Pad prior to using the Wet Mop Pad. The yellow mop pads are for “dry” cleaning, and the blue mop pads which are antibacterial are for “wet” cleaning. Be sure to move the mop in a wide figure-8 pattern from left to right in front of you, bringing the mop towards you as you back up so that you will be moving the dirt and debris in one direction. When wet mopping, moisten the mop with clean water before using. If the mop is too wet, wring it out prior to use.

The Dry Mop Pad is made of 100% polyester while the Dry Superior Mop Pad is made of 100% Norwex microfiber and boasts all the benefits of microfiber in its ability to pickup and hold the smallest particles of dust, pet hair, micro particles and debris and hold water.

Attach the Mop Base Brackets onto the top side of the Mop Base and fasten the Window Cloth, EnviroCloth™ or Car Cloth  in place by wrapping it around the Mop Base and firmly pressing the cloth into the rubber grommet slits on the Mop Base Brackets. Lock the base by pushing the green lever until it locks into position.

Loosen the Telescopic Mop Handle by twisting the upper blue handle to the left. Pull gently to nose height. Tighten the handle by gently twisting to the right. To attach the Mop Base to the Telescopic Mop Handle, depress the green bumps on the Mop Base and slide the Telescopic Handle over until the green bumps fit into the holes. To lock the base for doing walls and ceilings, push the blue lever until it locks into position. Attach the Wet Mop Pad, Dry Mop Pad, Dry Superior Mop Pad, or the Tile Mop Pad to the Mop Base.

Yes Carpet Stain Buster may be used on upholstery but only if it is not Scotch Guarded. Always check with the manufacturer and test in an inconspicuous spot before use.

The Carpet Stain Buster uses a naturally derived surfactant (soap) derived from Yucca (a plant) - this helps to break down soil/dirt etc.  It also contains orange extract which gives it its fresh aroma and powerful clean.

Norwex Descaler is an effective and environmentally friendly product for cleaning and removing lime. Spray the liquid on the surface, and let it work for up to 5 minutes. The sprayed surface should not be allowed to dry before washing it off with a moist Enviro Cloth or the Bathroom Scrub Mitt.

The Odour Eliminator contains dormant bacteria that work by consuming the organic matter that is causing the odor. They do this by releasing enzymes to break down the organic matter.

Yes, Odour Eliminator is recommended to eliminate odors from laundry.

The primary difference between Odour Eliminator and SPORTzyme is in the type and numbers of microbes that they contain. Each enzyme based product is specifically designed for the substrate it will target.

Because our laundry detergent is highly concentrated, one 1 Kg (2.2 lb) bag can wash up to 100 loads of laundry. When used with the Norwex Magnet Ball it can wash up to double the number of loads.

When using Norwex laundry detergent in an HE machine, use 1/3 to 1 scoop per load depending on how soiled the clothes are and the softness/hardness of your water.

For conventional machines, use twice these amounts.

We also suggest using the Magnet Ball to further decrease the amount of detergent that is required.  The Magnet Ball is not recommended for front-loading washing machines as not enough water passes through the Magnet Ball and given the rapid and vertical spin of these systems, use of the Magnet Ball in them may result in damage.

Norwex laundry detergent is highly concentrated, biodegradable, and contains no fillers. It is quick-dissolving, low foaming, fast-acting against stains, cold water compatible and non-corrosive to metals, rubbers, and any other machine parts.

We do not endorse the use of Cleaning Paste on brushed stainless steel.

Yes you can, only if the grout is sealed. The Cleaning Paste is a water soluble paste and so is grout.

Norwex Spirinetts are made from a high quality stainless steel that does not rust or deteriorate.

Norwex Spirinetts are made from a high quality stainless steel that does not rust or deteriorate.

The SpiriSponge is a scrubber covered in plastic and polyester and is safe for use on scratch sensitive surfaces. As with any cleaner or scrubber, you should always test in an inconspicuous spot.

The SpiriSponge does not contain silver.

The Magnet Ball prevents calcium molecules from building up in the dishwasher and washing machines, resulting in softer water. When using the Magnet Ball you should use 50-70% less soap. Do not use in front-loading washing machines.

Pull a cloth through the center of the Magnet Ball to clean the inside and run it under the tap until the water runs clear. This should be done on a regular basis.